Delivery Policy

LAJACO Butter Blends delivers its products in metropolitan France and the UK via the French Post Office. The products are delivered to the delivery address indicated during the order process.

The delivery address is also confirmed in the order confirmation email to the customer. The processing and delivery time of the order is also indicated in the e-mail confirming the order to the customer. In case of change or error in the delivery address, the customer must contact LAJACO Butter Blends (info@eatlajaco.com) 24 hours before the order is shipped.

If the customer does not claim package from the post office in 14 days, the package will be returned to LAJACO. In that case the customer can request a refund for the products, but shipping fee cannot be refunded. Or if the customer does not wish to be refunded for products, then the shipping fee must be paid again for the customer to receive the order.

LAJACO Butter Blends shall not be liable for any consequences resulting from a delay in delivery which is not its fault.

Return policy

In accordance with the provisions of Article L.221-18 of the French Consumer Code, the customer has a withdrawal period of 14 days from the receipt of the ordered products to exercise their right of withdrawal without having to justify reasons or pay penalties. 

Returns are to be made in their original state and complete (packaging, accessories, instructions). In this context, the customer is responsible. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. The return costs are the responsibility of the customer. 

In case of exercise of the right of withdrawal, the company LAJACO Butter Blends will proceed to the refund of the paid sum, within 14 days following the notification of the customer’s request and via the same means of payment as that used at the time of the order. 

In accordance with the provisions of Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to:  

*The supply of goods made up according to consumer specifications or clearly personalized.

*The supply of goods liable to deteriorate or perish rapidly.

*The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

*The supply of perishable goods, manufactured in large quantities especially for a consumer.